Shipping policy

Shipping & Delivery Policy

Last Updated: November 2026

At Harriet & Mae (operated by Harriet & Mae Lifestyle LLC), we take immense pride in ensuring your purchases arrive safely, promptly, and in pristine condition. Every order is packed with extreme care and shipped with full end-to-end tracking.

Shipping Overview

  • Free Premium Shipping: Complimentary tracked shipping on all standard U.S. orders with zero surprise fees at checkout.
  • Fast Order Processing: Orders are carefully inspected, packed, and dispatched within 1–3 business days.
  • Real-Time Tracking: Automated email and SMS tracking updates provided as soon as your package leaves our facility.

Order Processing & Estimated Delivery Timelines

Total estimated delivery time consists of two parts: Processing Time and Shipping Time.

  • Processing & Quality Control: 1 – 3 Business Days (order verification, inspection, and protective packaging).
  • Standard U.S. Shipping: 5 – 8 Business Days (delivered via trusted carriers like UPS, USPS, or FedEx).

Please note: Business days exclude weekends and U.S. federal holidays. During peak promotional periods or holidays, dispatch times may extend by 1–2 business days.

Tracking Your Order

As soon as your order has been packaged and handed over to the shipping carrier, you will receive an automated shipping confirmation email containing your official Tracking Number.

  • Please allow 24 to 48 hours for the initial tracking status to update on the carrier’s portal.
  • You can track your parcel anytime directly on our website or through the tracking link provided in your confirmation email.

Address Accuracy & Undeliverable Packages

To ensure smooth and timely delivery, customers are responsible for providing complete and accurate shipping details at checkout (including unit, suite, or apartment numbers).

Undeliverable & Refused Deliveries: If a package is returned to our facility due to an incomplete or incorrect address entered at checkout, or if a delivery is refused by the recipient, original shipping costs and a $9.95 restocking and handling fee will be deducted from any final refund issued.

Lost, Stolen, or Delayed Packages

While we partner exclusively with top-tier logistical carriers, transit delays can occasionally occur due to severe weather conditions, seasonal postal volume, or regional carrier disruptions. Harriet & Mae cannot be held liable for unforeseen carrier delays beyond our reasonable control.

  • Delays in Transit: If your tracking status hasn't updated for more than 5 consecutive business days, please contact our customer care team so we can initiate a formal inquiry with the carrier on your behalf.
  • Stolen or Missing Packages After Delivery: Harriet & Mae is not responsible for packages lost, stolen, or misplaced after being marked as "Delivered" by the carrier. Please inspect around your porch, building reception, and check with household members if you cannot locate a delivered package.

Customer Support & Company Details

If you have any questions regarding your delivery or order status, our California-based customer care team is always here to assist you:

Harriet & Mae Lifestyle LLC
620 Newport Center Drive, Suite 1100
Newport Beach, CA 92660, United States
Email: support@harrietandmae.com
Phone: +1 (949) 438-2195
Support Hours: Mon – Fri: 10:00 AM – 5:00 PM (ET) | Sat & Sun: 9:00 AM – 3:00 PM (ET)